PRIVACY POLICY
Effective Date: May 21, 2026
Company Name: Citeehive
Operating Jurisdiction: Canada Only (All Provinces)
At Citeehive, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, use our Gangsheet Builder, or purchase our custom apparel and design services.
By using our website and services, you consent to the data practices described in this policy.
1. Information We Collect
To fulfill your custom printing orders and design requests, we collect the following types of information:
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Personal Identifiers: Name, billing address, shipping address (restricted to Canadian provinces only), email address, and phone number.
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Payment Information: Payment details are processed securely through our third-party payment gateways. Citeehive does not store your full credit card details on our servers.
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User-Submitted Files and Content: Graphic designs, logos, images, layout files, and text uploaded through our Gangsheet Builder or provided via email as design references.
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Image Capture Data (Anti-Fraud Quality Control): We collect and store timestamped digital photographs of every finalized physical t-shirt product taken immediately prior to sealing and shipment.
2. How We Use Your Information
We use the collected data strictly to run our business operations and protect our store:
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Order Fulfillment: To process transactions, manage design consultations, print your custom apparel, and ship orders inside Canada.
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Customer Support: To communicate regarding order updates, handle the 2-revision design threshold, and notify you of any required premium revision fees.
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Fraud Prevention & Quality Assurance: Pre-shipment photographs are used internally to verify the exact condition and design accuracy of items before dispatch. This data is cross-referenced to protect against fraudulent return claims, intentional garment damage, or false claims.
3. Data Retention & Media Storage
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Design and Layout Files: Customer-uploaded assets for DTF Gangsheets and custom design proofs are stored securely to allow for printing execution. Because DTF Gangsheets are final sale with no reprints or refunds, these files are archived as a record of your submission standard.
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Pre-Shipment Photo Logs: Digital verification images of your physical products are stored securely in our internal order management system. These records are retained for a duration necessary to clear the shipping window and dispute resolution period, after which they are securely deleted.
4. Information Sharing and Disclosure
Citeehive does not sell, rent, or trade your personal information to third parties. We only share information with trusted service providers who assist us in running our business, including:
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Shipping Carriers: Canadian courier services requiring your name and Canadian address for delivery.
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Payment Processors: Secure financial institutions handling transaction checkouts.
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Legal Compliance: We may disclose your information if required to do so by Canadian law or to protect and defend the rights, property, or safety of Citeehive, our users, or the public.
5. Canadian Privacy Compliance (PIPEDA)
As a Canadian business serving customers across all Canadian provinces, Citeehive complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).
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You have the right to access the personal information we hold about you.
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You have the right to request corrections to any inaccurate data.
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You may request the deletion of your personal data, subject to our operational requirements to preserve order history and pre-shipment imagery for valid transaction fulfillment and dispute timelines.
6. Security of Your Information
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
7. Changes to This Privacy Policy
Citeehive reserves the right to update this Privacy Policy at any time to reflect updates to our operational practices or legal requirements. Any modifications will be posted directly to this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
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Email: [citeehive@gmail.com]